Online & Telephone Counselling

Online and telephone counselling support articles. Helpful articles for getting the most of online and telephone counselling training.

How to Claim Certificates

Here’s a concise and informative guide on how to claim your certificates for completed lectures: To claim your certificate, please...

Email Issues

Dealing with email delivery issues can be frustrating, but there are steps you can take to help your email provider...

How to Request an Invoice

To update your card details or download your invoices for Counsellor Study Resource (CSR) or Counsellor CPD, or our Courses...

How to Request a Refund

If you are seeking a refund, we understand that circumstances may vary. Refunds are handled on a case-by-case basis to...

Failed Payments

We understand that payment issues can arise, and we want to help you resolve them. If your payment fails for...